Da Vinci Services

Proven high-performance support

Optimize your robotic-assisted surgery program

Intuitive’s product support teams provide help whenever you need it, along with individualized, holistic da Vinci surgical systems and robotic-assisted surgery program assistance for your surgeons and OR staff.

Experienced technical guidance

Keep your robotics-assisted surgery program running smoothly. Access a pool of Intuitive technical engineers with an average of 10+ years¹of hands-on system experience.

Technical support
Service engineer network
Ordering and customer hotline
Training support

Develop strengths within your da Vinci program

We work collaboratively with you and your hospital leaders, surgeons, and staff to discover, share, and implement best practice solutions for your robotic-assisted surgery program.

CSSD/SPD support
Genesis program
Market access and custom analytics

Access Intuitive system data when you need it

The My Intuitive Customer Portal is an on-demand, real-time operational tool for monitoring and tracking Intuitive system assets, OR time, instrument usage patterns, and product returns and exchanges. Robotics coordinators and OR teams can access these data insights in one convenient location to provide value for a wide variety of teams at the hospital.

Responsive 24/7 technical support

Get immediate priority support 24/7 by dialing the number in your region. Our experienced team is available by phone around the clock, all year–even during a procedure.

Learn our best practices for reprocessing

Experienced specialists advise and train your sterile processing department (SPD) on the proper handling, care, and reprocessing of Intuitive products to maximize product reliability and increase process efficiency.

Operational data and workflows in your hands

The customer portal provides a range of useful resources including inventory management, purchase tracking, system usage data, and cost reports. With data analytics at your disposal, you can discover opportunities to improve specific processes within your robotic-assisted surgery program.

Proactive services powered by OnSite

Developed with decades of experience and generations of systems data, OnSite uses sophisticated models to identify potential technical failures. Our technical support team can remotely access system logs in order to rapidly diagnose, and in some cases resolve, issues without dispatching a field service engineer.

For sterile processing departments

Learn about reprocessing. Our experienced da Vinci system reprocessing specialists offer video instructions for your CSSD or SPD team, covering best practices to maximize instrument reliability.

For robotic-assisted surgery coordinators and hospital teams

Explore our customer portal. Accessed via My Intuitive, the portal is an on-line, self-service gateway which provides useful tools and resources such as system usage data for your OR team.

As of Q1 2022. Internal data on file.

Regulatory and legal disclaimers and statements

Product information

Da Vinci X & Xi Surgical Systems
The Intuitive Surgical Endoscopic Instrument Control Systems (da Vinci X and da Vinci Xi Surgical Systems) are intended to assist in the accurate control of Intuitive Surgical Endoscopic Instruments during urologic surgical procedures, general laparoscopic surgical procedures, gynecologic laparoscopic surgical procedures, general thoracoscopic surgical procedures, and trans-oral otolaryngology surgical procedures restricted to benign tumors and malignant tumors classified as T1 and T2, and for benign base of tongue resection procedures. The systems are indicated for adult and pediatric use (except for trans-oral otolaryngology surgical procedures). They are intended to be used by trained physicians in an operating room environment.

The da Vinci X and da Vinci Xi Surgical Systems are class IIb medical devices CE marked (CE 2460) under the European Medical Devices Directive (93/42/EEC), manufactured by Intuitive Surgical, Inc. Refer to Instructions For Use before use.

Legal Notices
Training provided by Intuitive is limited to the use of Intuitive technology, instruments and accessories. It does not replace the necessary medical training and experience required to perform surgical procedures. Intuitive technology should only be used by physicians and staff who have received specific training in the use of Intuitive technology.

Individuals' outcomes may depend on a number of factors, including but not limited to patient characteristics, disease characteristics and/or physician/surgeon experience.

Some products, features or technologies may not be available in all countries. Please contact your local Intuitive representative for product availability in your region. Refer to the product specific User Manual for indications, contraindications, warnings and other product information.

The information contained in this webpage has been checked and compiled with the greatest care. However, no responsibility is taken for its correctness, completeness and topicality. It is the sole responsibility of the recipient to check all information before using it in the individual case.

European Privacy Notice