Mr. Robin is a healthcare leader with two decades of experience in medical technology, service operations, and global health strategy. He brings to his role a deep commitment to advancing customer experience, developing scalable service models, and leading high-performing global teams.
As vice president of global services at Intuitive, Mr. Robin leads the strategic, operational, and financial performance of the company's worldwide customer-facing service teams and oversees global service enablement functions. Under his leadership, the organization strives to enhance customer satisfaction and optimize service delivery for their customers across global markets.
Mr. Robin joined Intuitive in 2018 and has led major efforts to optimize global service operations and align service delivery with evolving clinical and operational needs. He is passionate about building teams that raise the standard for customer experience and deliver measurable value to healthcare partners.
He has spent the last 20 years leading high-performing teams in the medical technology and services sector, where he focused on customer success and clinical innovation. He also spent several years in international public health, with a focus on optimizing healthcare delivery systems, shaping health policy through applied research, and developing new technology platforms to transform patient care.
Mr. Robin earned a bachelor’s degree from Amherst College, a Master of Health Science from the Johns Hopkins Bloomberg School of Public Health, and a Master of Business Administration from the Kellogg School of Management at Northwestern University.